ISO 9001 is a family of standards for quality management systems. ISO 9001 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. The rules are updated in time and changes in the requirements for quality motivate change.
It is widely acknowledged that proper quality management improves business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation.”ISO 9001” is a guideline which provides a comprehensive model for quality management system that can make any company competitive.
In today’s service-sector driven economy, more and more companies are using ISO 9001 as a business tool. Through the use of properly stated quality objectives, customer satisfaction surveys and a well-defined continual improvement program companies are using ISO 9001 processes to increase their efficiency and profitability.
ISO 9001 includes
- A set of procedures that cover all key processes in the business
- Aonitoring processes to ensure they are effective
- Keeping adequate records
- Checking output for defects, with appropriate and corrective action where necessary
- Regularly reviewing individual processes and the quality system itself for effectiveness
- Facilitating continual improvement
A company or organization that has been independently audited and certified to be in conformance with ISO 9001 may publicly state that it is “ISO 9001 certified” or “ISO 9001 registered”. Certification to an ISO 9001 standard does not guarantee any quality of end products and services; rather, it certifies that formalized business processes are being applied.
Although the standards originated in manufacturing, they are now employed across several types of organizations. A “product”, in ISO vocabulary, can mean a physical object, services, or software.
ISO Certification – How does it work?
ISO does not itself certify organizations. Many countries have formed accreditation bodies to authorize certification bodies, which audit organizations applying for ISO 9001 compliance certification. The various accreditation bodies have mutual agreements with each other to ensure that certificates issued by one of the Accredited Certification Bodies (CB) are accepted worldwide.
The applying organization is assessed based on an extensive sample of its sites, functions, products, services and processes; a list of problems (“action requests” or “non-compliances”) is made known to the management. If there are no major problems on this list, or after it receives a satisfactory improvement plan from the management showing how any problems will be resolved, the certification body will issue an ISO 9001 certificate for each geographical site it has visited.
An ISO certificate is not a once-and-for-all award, but must be renewed at regular intervals recommended by the certification body, usually around three years. In contrast to the Capability Maturity Model there are no grades of competence within ISO 9001.
ISO 9001:2008 Quality Management Systems – Requirements is the 4th and latest version published on 14th November, 2008. It is intended for use in any organization regardless of size, type or product (including service).
It provides a number of requirements which an organization needs to fulfill if it is to achieve customer satisfaction through consistent products and services which meet customer expectations. It includes a requirement for the continual (i.e. planned) improvement of the Quality Management System.
ISO 9001:2008 only introduces clarifications to the existing requirements of ISO 9001:2000 and some changes intended to improve consistency with ISO 14001:2004. There are no new requirements.
ISO 14001 is a standard for environmental management systems to be implemented in any business, regardless of size, location or income. The aim of the standard is to reduce the environmental footprint of a business and to decrease the pollution and waste a business produces. The ISO 14001 environmental management standards exist to help organizations minimize how their operations negatively affect the environment.
ISO 14001 was first published as a standard in 1996 and it specifies the actual requirements for an environmental management system. It applies to those environmental aspects over which an organization has control and where it can be expected to have an influence.
ISO 14001 is often seen as the corner-stone standard of the ISO 14001 series. It specifies a framework of control for an Environmental Management System and is the only ISO 14001 standard against which it is currently possible to be certified by an external certification body. However, it does not in itself state specific environmental performance criteria.
This standard is applicable to any organization that wishes to
- Implement, maintain and improve an environmental management system
- Assure itself of its conformance with its own stated environmental policy
- Demonstrate conformance
- Ensure compliance with environmental laws and regulations
- Seek certification of its environmental management system by an authorized external certification body
- Make a self-determination of conformance
Why have these standards?
A set of international standards brings a world-wide focus to the environment, encouraging a cleaner, safer, healthier world for us all. The existence of the standards allows organizations to focus environmental efforts against an internationally accepted criterion.
At present many countries and regional groupings are generating their own requirements for environmental issues and these vary between the groups. A single standard will ensure that there are no conflicts between regional interpretations of good environmental practice.
ISO 9001 quality registration has become necessary to do business in many areas of commerce. Similarly, the ISO 14001 management system registration may become the primary requirement for doing business in many regions or industries.
Who do the standards apply to?
The standards apply to all types and sizes of organizations and are designed to encompass diverse geographical, cultural and social conditions. For ISO14001, except for committing to continual improvement and compliance with applicable legislation and regulations, the standard does not establish absolute requirements for environmental performance. Many organizations, engaged in similar activities, may have widely different environmental management systems and performance, and may all comply with ISO14001.
ISO Certification – How does it work?
In structure it is similar to ISO 9001 quality management and both can be implemented side by side. In order for an organization to be awarded an ISO 14001 certificate they must be externally audited by an audit body that has been accredited by an accreditation body.
In the UK, this is UKAS. Certification auditors need to be accredited by the International Registrar of Certification Auditors. The certification body has to be accredited by the Registrar Accreditation Board in the USA, or the National Accreditation Board in Ireland.
Exam Location: New Delhi/Hyderabad
NEBOSH International Diploma in Occupational Health & Safety
The NEBOSH International Diploma is designed for individuals who want to progress their career in health & safety & develop the international knowledge & skills in order to become an international health & safety practitioner.
All occupational health and safety practitioners (OHASPs) need to have a common core of knowledge in order to practice effectively. This common core of knowledge must be transferable between the different occupational sectors in which OHASPs may work, ranging across all parts of industry, commerce and the public sector. The NEBOSH International Diploma in Occupational Health and Safety provides the knowledge and understanding that underpins competent performance as an OHASP.
There are no prerequisite entry requirements, though students will find it helpful to have completed the International General Certificate first. Students should also be aware that this is a demanding qualification – approximately equivalent to 3rd year degree level – and therefore may find is very difficult if they do not have this background knowledge and/or the ability and application to study at this level.
Unit A: Managing health and safety
Unit B: Hazardous agents in the workplace
Unit C: Workplace and work equipment
Unit D: Application of health and safety theory and practice (Assignment)
Examination & Assignment details
The examinations are held twice each year, January and July, and comprises of one 3-hour written paper for each of the core units (A, B & C) (three 3-hour examinations in total) and complete a workplace based assignments for unit D. Only students who have enrolled with NEBOSH through an accredited centre are eligible to register for the examination
Study mode: eLearning
Examinations dates: January / July
Exam Locations: Exam Locations: Online/New Delhi/Mumbai/Kolkata/Hyderabad
Membership: GradIOSH / CMIOSH / MIIRSM*